Visual Components is a software company with a global footprint. We are here to help teams who are building tomorrow’s manufacturing find the fastest way from the concept to reality. With our inclusive and easy to use tools companies can test their ideas in a virtual environment and get proof of concept before making the investment decisions.
With Visual Components software, you can design production lines, simulate and analyze production flow, perform virtual commissioning projects, and use offline robot programming (OLP) software. Our solution is used by over 2400 pioneers worldwide and the tool scales from small local manufacturers to global automotive corporations. Our interfaces are visual, user-friendly and robust which makes us simple, fun, and easy to use.
Our Headquarters is in Espoo, Finland and we have offices in US, Germany, and Japan. Our global partner network and team of over 24 nationalities make Visual Components a truly international company.
The role and the team
We are looking for an Operations and quality specialist to strengthen our Quality Assurance team. This is an ideal role for someone who enjoys solving problems, working with technology, and helping customers succeed.
In this role, you will support our global users with licensing and ensure they can get the most out of our software. You will help customers and partners globally through a ticketing system. You will also work closely with our QA and Development teams to improve the licensing system quality and customer experience, helping us reduce recurring issues and build a smoother journey for customers in the future.
If you are curious, tech-savvy problem solver, and enjoy learning new systems, this could be the perfect position for you.
Your impact
Help customers with license activation, configuration, troubleshooting, and general license-related questions
Provide technical support (ticketing system, email, calls, screen-sharing) in a clear and friendly way
Investigate issues root causes, identify patterns and prevent recurring licensing issues in collaboration with QA and Development team
Test, refine and help prioritize customer reported licensing issues by participating in the Scrum process
Work with tools such as Deskpro, Salesforce, Azure DevOps, VMware, and our proprietary licensing systems
The skills you will bring
A natural interest in IT, software, and problem-solving
Ability to understand technical issues and explain them clearly to users
Comfortable taking remote support calls and guiding customers step-by-step
Strong communication skills in English, both verbal and written
Computer-savvy mindset; you pick up new systems quickly and are comfortable working with desktop operating systems
IT-related education or studies are considered a plus, but not required
A proactive, curious attitude and willingness to learn
Perks of joining us
Competitive salary
The opportunity to further develop and expand your skills and make an impact on the digitalization of manufacturing
Flexible working hours and remote work
An employer who supports in various life situations
Safe and stable workplace
Skilled co-workers and a supporting supervisor
Low hierarchy and flexible and relaxed organizational culture
Comprehensive personnel benefits, e.g., learning platforms, extensive occupational health care and health insurance, lunch benefit, sport & cultural benefit vouchers
At Visual Components, our most valuable assets are our employees. We treat everyone with honesty and transparency, help each other and do our work with passion. We also enjoy spending time together even after work. Pool tournaments, game nights, office breakfasts and after works and sports activities are part of our life as a team.
How to apply
Please send your application in English via the form on our career page. We cannot accept applications sent to us via email or private messages due to the GDPR. We will hire a person as soon as we find the right candidate
Next steps with us
Application screening is within 3-4 weeks after the application
Online introductory call with our Talent Acquisition Specialist
Online interview with our specialists
Final interview with the team
Hiring manager
If you have any questions about the recruitment process, please, contact Engineering Lead Pyry Glasin via email pyry.glasin@visualcomponents.com
With over 20 years in business, Visual Components is one of the pioneers of the 3D manufacturing simulation industry.
Visual Components is a leading developer of 3D manufacturing simulation software and solutions. Founded in 1999 by a team of simulation experts, we started with a humble goal – to make manufacturing design and simulation technology easy to use and accessible to manufacturing organizations of all sizes.
Today, Visual Components is recognized as a global leader in the manufacturing simulation industry and trusted technology partner to many leading brands. We offer machine builders, system integrators, and manufacturers a simple, quick, and cost-effective solution to design and simulate production lines.
Thank you for your interest in Visual Components. Please fill out the following short form. Important: please check that your documents fulfill the requirements: 1) the total size of the documents should be less than 10 MB; 2) the names of the files should not contain spaces or special symbols; 3) the recommended format is .pdf. Should you have difficulties with the upload of your data, please send an email to careers@visualcomponents.com
